IMPORTANT LEGAL NOTICE This page sets out the terms and conditions ("Website Terms") on which we, Bean Loved, provide access to our web application www.beanloved.co.uk and any Bean Loved mobile application through which you order products. Please read these Website Terms carefully before ordering any products through, the Website. By ordering products through the Website (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website is also subject to these Website Terms. We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language. Use of your personal information submitted via the Website is governed by our Privacy Notice and Cookies Policy. For the avoidance of doubt, please note that references to "Website" in these Website Terms include any current or future version of our www.beanloved.co.uk and any Bean Loved mobile application through which you access and use our Website, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing and using our Website that may be developed from time to time). By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website. I. TERMS AND CONDITIONS OF USE AND SALE 1. INTRODUCTION AND OUR ROLE 1.1. Company details: Bean Loved a company registered in England and Wales with registered company number 902811651, whose registered office is at 17 Otley Street, Skipton, North Yorkshire, BD23 1DY. 1.2. VAT number: Our VAT number is 902811651 1.3. Product Orders: Our website provides a way for you to communicate your orders (“Order” or "Orders") for products (“Product” or "Products") to Bean Loved for deliver, including to table, takeaway & collection. The legal contract for the supply and purchase of Products is between you and our restaurant. 2. WEBSITE ACCESS AND TERMS 2.1. Website access: You may access some areas of the Website without making an Order or registering your details with us. Most areas of the Website are open to everyone. 2.2. Acceptance of Terms: By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any Products through the Website. 2.3. Revision of terms: We may revise these Website Terms at any time. You should check the Website regularly to review the current Website Terms because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through us. 2.4. Responsibility: You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them. 3. YOUR STATUS 3.1. Capacity and age: By placing an Order through the Website, you warrant that: 3.1.1. You are legally capable of entering into binding contracts with Restaurant; and 3.1.2. You are at least 18 years old. 3.2. You acknowledge and agree that if you have a specific food allergy or intolerance, you will contact the Restaurant directly to check that the food is suitable for you, before placing your order directly with them. 3.3. Alcohol, cigarettes and other smoking products: 3.3.1. You acknowledge and agree that: it is an offence for any person under the age of 18 to buy, or attempt to buy, alcohol in the UK, or for any person to buy, or attempt to buy, alcohol, tobacco or other smoking products in the UK on behalf of any person who is under the age of 18; 3.3.2. If your Order includes any alcohol, cigarettes or other smoking products, you will be asked to provide proof of your age on collection or delivery of your Order. If you are unable to provide proof that you are aged 18 or over to our, or if we reasonably believe that the alcohol, cigarettes or other smoking products you have ordered have been bought by you on behalf of someone under the age of 18, we the Restaurant reserve the right not to complete the delivery of the alcohol, cigarettes or other smoking products to you. 4. HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED 4.1. Compiling your Order: Once you have selected the Products you wish to order from our menu and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the "proceed", "place my order" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so you will be entering into a contract with the Restaurant and errors cannot be corrected (subject to paragraph 4.2. below). 4.2. Amending or cancelling your Order: Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund (please refer to paragraphs 4.4 and 5.5 for details of the process relating to rejected Orders and refunding of payment). If you wish to change or cancel your order, you may contact the restaurant. However, there is no guarantee that we will agree to your requests as we may have already started processing your Order. 4.3. Payment authorisation: Where any payment you make is not authorised, your Order will not be processed or communicated to us. 4.4. Processing your Order and Restaurant rejections: On receipt of your order, we will notify you by email that your order has been received and is being processed. Please note that any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive each confirm that you have a contract for the sale of Products with the Restaurant but does not necessarily mean that your Order will be fulfilled by the Restaurant. We attempt to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if we reject your Order. However, we have the ability to reject Orders at any time because they are too busy, due to weather conditions or for any other reason. In doing so, we will be in breach of our agreement with you and any payment made in respect of the order will be returned to you in accordance with paragraph 5.6 below. 4.5. Delivery of your Order: Estimated times for deliveries and collections are provided are only estimates. We cannot guarantee that Orders will be delivered or will be available for collection within the estimated times. 5. PRICE AND PAYMENT 5.1. VAT and delivery costs: Prices will be as quoted on the Website. These prices include VAT but may exclude delivery costs (if you opt for delivery instead of collection) and any administration or service charge imposed by the Restaurant. These will be added to the total amount due where applicable. 5.2. Payment methods: Payment for Orders must be made by an accepted credit or debit card through the Website using either Paypal or Payment Sense gateways as supplied by the Restaurant or in cash to the Restaurant at the point of delivery to, or collection by, you. Payment gateways and methods will be determined by the Restaurant and may differ at any time dependant on how the establishment is wanting to operate its service(s). 5.3. Card payments: If you pay by credit or debit card, you may be required to show the card to the Restaurant at the time of delivery or collection as proof of identification and so that they can check that the card corresponds with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card. 5.4. Credit and discount vouchers: A credit or discount may apply to your Order if you use a promotional voucher or code recognised by the Website and endorsed by the Restaurant, and you pay for any balance by credit or debit card. Please refer to our Voucher Terms & Conditions for the full terms and conditions applicable to the use of credit and discount vouchers. Please note that because of standard banking procedures, your bank or card issuer will initially "ring-fence" the full amount of the Order (before any credit or discount) in your account for between 3 to 5 working days (or longer, depending on your bank or card issuer), and this amount will, therefore, be unavailable in your account for that period. 5.5. Rejected Orders: Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected by the Restaurant (as described in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Restaurant will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account. 6. CUSTOMER CARE 6.1. General: Customer care is extremely important to us. Subject to paragraphs 6.5 and 11, we endeavour to assist you where possible if you have any problems with your Order. You can contact our us by calling the telephone number shown on the Website, or by email [EMAIL ADDRESS]. 6.2. Questions about your Order: If your Order is taking longer than expected or you have any other problems with your Order, you can contact us as described above and we will attempt to locate your order to follow up on your query. 6.3. Changing or cancelling your Order: If you wish to change or cancel your Order after it has been submitted and payment has been authorised, you may contact us as described above and will try and help you with your request. However, there is no guarantee that we will be able to action your request(s) as we may have already started processing your Order. 6.4. Complaints or feedback: In the event that you are dissatisfied with the quality of any Products or the service provided by the Restaurant, please consider providing feedback in the form of ratings, comments and reviews on the Website (together, "Reviews") to reflect your experience. The Reviews are an important part of our quality control process. Alternatively, please email info@beanloved.co.uk 6.5. Compensation: If you are dissatisfied with the quality of any Products or the service provided by the Restaurant and wish to seek a refund, a proportionate price reduction or any other compensation, you should contact the Restaurant immediately, where appropriate, follow the Restaurant's complaint procedures. All complaints must be emailed within 24 hours of purchase to info@beanloved.co.uk